FAQ

We're here to help

We love helping our customers! Below are answers to the most frequently answered questions on our support lines. Take a look, and if the answer is not below, hop on over to our contact page to submit your question there!  

 

Dealer Portal FAQs

How long does it take to get signed up to become a dealer?

It takes about 48 business hours for us to set up your new dealer account.  

What is your return or RMA policy?

Our products are built to last a lifetime of shooting enjoyment and have no expiration! Because of this, we do not accept returns or refunds. We are, however, generous with support and are happy to help with warranty services. Reach out to your rep or email sales@timneyusa.com to make a warranty claim.   

 

Why am I not seeing dealer pricing or able to place an order?

This is because you aren’t logged in or registered as a dealer. If you have an account, simply log in and start your order. If you don’t have an account, you’ll need to register as a dealer by clicking “Register” in the upper right corner of the site.  

Why do I need to sign an NDA?

As a Timney Dealer you have access to insider information such as pricing, new product release dates, and more. Signing and submitting the NDA brings you into the circle of trust and allows us to share that information with you freely.   

How can I pay?

At checkout you will be given the option to pay via credit card or PO. Please select the payment method that works the best for you.  

Can I use your logo to advertise, and can you provide it to me?

Yes, our Digital Media Asset System is at your disposal for all your Timney branding and product needs. Click “Digital Media Assets” on the main navigation bar, once on the site select “Timney Triggers” then choose “Brand Assets”.  

Do you have any banners or display items I can advertise at the shop?

Yes! We have two banner sizes available: 15” x 24” or 2’ x 3’. Reach out to your rep or email sales@timneyusa.com with your preference and we’ll get one shipped out to you.  

 

Who is my Rep?

Email sales@timneyusa.com and your rep will get back to you with information on how to reach them directly in the future.

Is there a buy-in or order minimum?

Nope! No minimum required to order on the Dealer Portal. You can order as many or as little triggers as you need! Although, we do recommend purchasing at least two of a kind so you always have one extra on the shelf.

 

Where can I get an updated price sheet?

The Dealer Portal has the most up to date prices for all our products, however, if you want a physical price sheet please email sales@timneyusa.com.  

What is my log in information?

You will need to register as a dealer on the portal then your sales representative will create your account for you. Please keep in mind it takes 48 business hours to create a new dealer account. If it’s been over 48 business hours, please email sales@timneyusa.com and our team will get back to you.

Are your triggers adjustable?

Yes! Depending on the platform, our triggers are adjustable. Please refer to your price sheet for complete configuration.

I forgot my password and I am not getting the email to reset my password.

Please send an email to sales@timneyusa.com and we’ll get back to you with a temporary password.

 

STILL HAVE ANY QUESTIONS?

Get in Touch With Your Rep:

Ben Ohrtman
bentley@timneyusa.com
(623) 223-1111
ext 110

Chad Pflueger
chad@timneyusa.com
(623) 223-1111 ext 124

General email
sales@timneyusa.com